FAQs
PRODUCTS INFO
WHAT IS THE DIFFERENCE OF MACHINE NAIL & HANDMADE NAIL?
* MACHINE NAILS ARE CHEAPER THAN HANDMADE NAIL DUE TO DIFFERENT PRODUCE CAPACITY AND LABOR COST.
* FOR BASIC DESIGN, WE RECOMMEND MACHINE NAILS, LOW COST WITH SIMILAR PHYSICAL LOOK.
* FOR COMPLICATED DESIGN, WE RECOMMEND HANDMADE NAILS, DESIGNED BY MANICURISTS WITH REAL MANICURE LOOK.
AS WE WISH EVERYONE COULD ENJOY MANICURE FASHION, WE DECIDE TO KEEP 2 KINDS PRESS ON NAILS!
WHERE CAN I FIND DETAILS OF PRODUCT SIZE?
WE ADD PRODUCT SIZE ON EACH PRODUCT PAGE FOR YOUR REFERENCE.
PLEASE KINDLY NOTE MEASUREMENT DATA MAY HAVE 0.5-1MM ERROR.
IF YOU HAVE SIZING QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US.
HOW LONG DO YOUR PRESS-ON NAILS LAST?
TEMPORARY WEAR: 1 – 3 DAYS (USING STICKY GEL ADHESIVE)
LONG-TERM WEAR: 1 – 2 WEEKS (USING NAIL GLUE)
NOTE THAT THESE ESTIMATES CAN VARY DEPENDING ON INDIVIDUAL LIFESTYLE FACTORS AND WHETHER THE CORRECT TECHNIQUE WAS USED DURING APPLICATION. IF YOU USE YOUR NAILS FREQUENTLY FOR ACTIVITIES OR WORK, MEDIUM OR SHORT NAILS MAY BE MORE SUITABLE.
HOW TO APPLY/ REMOVE PRESS-ON NAILS?
PLEASE FIND TUTORIALS ON OUR WEBSITE.
IF YOU HAVE ANY PROBLEM OF APPLYING PRESS-ON NAILS, PLEASE CONTACT US AND WE WILL HAPPY TO HELP YOU TIMELY.
CAN I REUSE/ REAPPLY MY PRESS-ON NAILS?
OUR PRESS-ON NAILS ARE 100% REUSABLE. FOLLOW THE PROVIDED TUTORIALS OF REMOVING & CARING PRESS-ON NAILS.
TO REMOVE EXCESS GLUE FROM THE PRESS-ON, GENTLY USE THE INCLUDED NAIL TOOLING KITS TO BUFF OFF THE GLUE.
WHO DESIGNS THE PRESS ON NAILS?
WE HAVE THE BEST NAIL DESIGNERS AND OUR PATTERN CREATIVE TEAM.
ARE WE VEGAN AND CRUELTY-FREE?
100% YES! WE NEVER HAD OR WILL TEST OUR PRODUCTS ON ANIMALS.
CUSTOMER CARE
WHAT CAN I DO IF I HAVE CLUBBED THUMBS?
IF YOU HAVE CLUBBED THUMBS, PLEASE DO NOT HESITATE TO CONTACT US BEFORE PLACING ORDER.
WE WILL TRY OUR BEST TO HELP YOU ARRANGE FOR EXTRA/REPLACEMENT THUMBS TO BE PURCHASED.
WHAT CAN I DO IF I HAVE FLAT NAIL BEDS?
FOR FLAT NAIL BEDS, TRY TO FLATTEN AND ADJUST THE PRESS-ON FOR A BETTER FIT. HEAT THE PRESS-ON USING A HAIR DRYER OR HOT WATER, THEN, WHILE IT IS STILL WARM, GENTLY PRESS DOWN TO FLATTEN THE CURVE.
WHAT CAN I DO IF I'VE LOST A NAIL?
REPLACEMENT NAILS ARE AVAILABLE FOR A FEE OF $5 USD PER FINGER, PLUS SHIPPING.
ALTERNATIVELY, REPLACEMENT NAILS CAN BE FREE(REPLACEMENT QTY =<3PCS), IF SHIPPED WITH A NEW PURCHASE ORDER ON THE WEBSITE.
FOR MORE INFORMATION ON HOW TO ORDER, PLEASE CONTACT US.
WHAT CAN I DO IF I HAVE A FAULTY OR INCORRECT ITEM?
IF A DAMAGED OR INCORRECT ITEM IS RECEIVED, PLEASE CONTACT US IMMEDIATELY WITH ORDER DETAILS AND PHOTOS OF THE ITEM.
WHAT CAN I DO IF I ENTERED MY ADDRESS INCORRECTLY?
IF AN INCORRECT ADDRESS WAS ENTERED, CONTACT US IMMEDIATELY VIA EMAIL TO UPDATE THE ADDRESS.
IF THE ORDER HAS NOT BEEN SHIPPED YET, THE ADDRESS CAN BE CORRECTED.
IF THE ORDER HAS BEEN SHIPPED ALREADY, YOUR LOCAL POSTAL SERVICE WILL NEED TO BE CONTACTED TO ADDRESS THE ISSUE.
PAYMENT
DO I HAVE TO PAY DUTIES & TAXES?
AS WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF CUSTOM AND DUTY FEES, BUYERS ARE RESPONSIBLE FOR ALL CUSTOMER AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.
WHAT PAYMENT METHODS ARE ACCEPTED?
ACCEPTED PAYMENT METHODS INCLUDE MAJOR CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS), PAYPAL, AND VARIOUS OTHER ONLINE PAYMENT OPTIONS. ALL TRANSACTIONS ARE PROCESSED SECURELY.