Returns & Exchanges

PLEASE NOTE THAT DUE TO HYGIENE CONCERNS WE ARE UNABLE TO PROVIDE EXCHANGES OR REFUNDS FOR CHANGE OF MIND OR IF YOU WISH TO REQUEST A DIFFERENT STYLE/SIZE. WE ENCOURAGE YOU TO REVIEW YOUR ORDER CAREFULLY BEFORE MAKING A PURCHASE.

DAMAGES AND ISSUES: IF THE ITEM ARRIVES DAMAGED, OR IF YOU HAVE RECEIVED THE WRONG ITEM, PLEASE CONTACT US METIMEMANISOFFICIAL@METIMEMANIS.SHOP IMMEDIATELY.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST MEET THE FOLLOWING CRITERIA:

• THE ITEM MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT.
• IT SHOULD BE UNUSED, WITH ALL TOOL KIT ITEMS 
• THE ITEM MUST BE IN ITS ORIGINAL PACKAGING.
• YOU WILL NEED TO PROVIDE THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS WILL BE PROCESSED WITHIN 14 DAYS OF RECEIVING THE RETURNED PACKAGE IN ITS ORIGINAL CONDITION. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU. PLEASE NOTE, WE DO NOT ACCEPT ITEMS RETURNED TO US WITHOUT PRIOR APPROVAL.

IF YOU HAVE ANY FURTHER QUESTIONS OR REQUIRE ASSISTANCE, PLEASE DON'T HESITATE TO CONTACT US AT METIMEMANISOFFICIAL@METIMEMANIS.SHOP . WE ARE HERE TO HELP YOU THROUGHOUT THE RETURN PROCESS.

WE ARE UNABLE TO PROCESS EXCHANGES AT THIS TIME.

IF ONLY 1 OR 2 NAILS ARE DEFECTIVE(NOT BE DAMAGED), WE SUGGEST YOU COULD CONTACT WITH US BEFORE NEXT PURCHASE ORDER AND WE WILL PROVIDE REPLACEMENT NAILS FOR YOU.

PLEASE NOTED THAT, MOST PRESS-ON NAILS ARE HANDMADE PRODUCTS, THEY CAN NOT BE ALL SAME AS WEBSITE PRODUCT PICTURES AND WILL HAVE DIFFERENT ARTIFICIAL TRACES AS THEY WERE MADE BY DIFFERENT MANICURISTS.